SAVING YOU ON FUSS: In 2016, the Minnesota Judicial Branch completed a multi-year project to centralize the processing of citations and traffic tickets, from case initiation through case disposition, for all 87 counties in Minnesota.
With the completion of this project, the processing of all of Minnesota’s “payable citations” paid online, by mail, or over the phone is now being handled by staff at the Minnesota Court Payment Center (CPC).
Additionally, questions about citations are handled by call center clerks in the CPC. Payable citations include traffic and parking tickets, as well as other citations that do not require a court appearance. See here.
With the completion of this project, the processing of all of Minnesota’s “payable citations” paid online, by mail, or over the phone is now being handled by staff at the Minnesota Court Payment Center (CPC).
Additionally, questions about citations are handled by call center clerks in the CPC. Payable citations include traffic and parking tickets, as well as other citations that do not require a court appearance. See here.
SAVING TAXPAYERS' MONEY: The CPC has reduced the payables case processing workload in those 85 counties, and that centralization had helped reduce the statewide number of Judicial Branch staff working on payables processing. See here.
2011 AWARD: The state-wide system started in late 2010 under Chief Justice Lorie Skjerven Gildea. In 2011, it received the Paul H. Chapman Award from the Foundation for Improvement of Justice. The award is given out each year to recognize and reward individuals or organizations whose innovative programs and work have made improvements in the justice system. See here.
2012 AWARD: The Minnesota program received the 2012 Justice Achievement Award from the National Association for Court Management (NACM). See here.
- "Before the creation of the CPC, clerks in local courthouses processed citations manually. Employees working from home offices now do most of the work in a highly automated system. Over $50 million was receipted in fiscal year 2011, including current and overdue debt. The amount of overdue debt collected in fiscal year 2011 was $4.8 million, compared to $.9 million collected in fiscal year 2010 and $1.1 million in fiscal year 2009. The CPC logged its one-millionth phone call on Nov. 22, 2011."
2017 Award: The Ash Center for Democratic Governance and Innovation at the John F. Kennedy School of Government, Harvard University, recognized today the Minnesota Court Payment Center (CPC) as part of the 2017 Bright Ideas in Government initiative. See here.
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